One of our clients recently asked us to work them to help improve the performance of their business.
We started by getting to understand the company and its challenges. We learned about the key performance indicators that needed to improve and we put together a development plan that took the whole company on a journey of change. Together we changed the ethos from command and control to one of employee empowerment and engagement. This required work on leadership styles and effective management practices, better communication, dealing with conflict and holding difficult conversations about performance. A combination of facilitated workshops brought line managers at all levels up to the same standard of knowledge and skill and one-to-one coaching met individual needs. Furthermore, workshops involving the whole workforce helped all employees to feel involved in the change journey.
Later analysis showed improvement in all key indicators (including Quality measures, customer satisfaction, staff turnover, staff satisfaction and process efficiency) that the training and supporting coaching had been designed to address.